Returns & Refunds Policy (Faulty Goods Only)

Effective date: 1st January 2025

Thank you for shopping with us. We want you to be satisfied with your purchase, and we comply with all obligations under the UK Consumer Rights Act 2015.

Please read our returns policy carefully.

1. Faulty Goods

If your item is faulty you are entitled to the remedies set out in UK consumer law.

Your Rights

If the fault is reported within 30 days of purchase (or delivery), you may be eligible for a full refund.

After 30 days and within the first 6 months, we will offer a repair or replacement. If a repair or replacement is not possible or unsuccessful, you may be entitled to a refund.

After 6 months, you may still make a claim, but you may need to show that the fault was present at the time of purchase.

How to Report a Fault

Please contact us at:
customerservices.suttonvintage@outlook.com

Include:

Proof of purchase

A description of the fault

Photos or videos (if relevant)

We may need to inspect the item before offering a remedy.

2. Change of Mind Returns

We do not accept returns or offer refunds if:

You change your mind

You decide the item is not suitable

You no longer want the item

This applies to all second-hand/used goods unless they are faulty as described above.

3. Condition of Returned Goods

If a return is accepted due to a fault, the item must be returned in the condition it was received, allowing for normal wear caused by discovering the fault.

4. Exclusions

This policy does not affect your statutory rights under UK consumer law.